At Wild Roots Gifting, we strive to ensure a smooth and delightful shopping experience for our customers. However, please note that once an order has been placed, it cannot be canceled, and we do not offer refunds under normal circumstances. We encourage our customers to carefully review their orders before confirming the purchase.
Cancellation Policy:
As part of our commitment to delivering your gifts promptly, we begin processing orders as soon as they are received. Due to this, we are unable to accept any order cancellations once they have been placed. We apologize for any inconvenience this may cause and appreciate your understanding in this matter.
Refund Policy:
Our no-refund policy means that once an order has been placed and payment has been processed, we do not offer refunds for any reason. This policy applies to all products and services offered on the Wild Roots Gifting website.
Exceptions:
In rare cases where an order cannot be fulfilled or there is a mistake from our end, we will initiate a refund or provide an alternative solution. Such instances may include:
Out-of-Stock Items: In the unlikely event that an item becomes unavailable after you have placed the order, we will inform you promptly and process a refund for the unavailable item.
Damaged or Defective Items: If the product you receive is damaged or defective, please contact our customer support team within 24 hours of receiving the order. We will investigate the issue and, if appropriate, offer a refund or replacement.
Order Error: In case of an order processing error from our end that results in the wrong item being delivered, we will make every effort to correct the mistake and provide an appropriate resolution.
Non-Delivery: If an order fails to be delivered within the specified timeframe due to unforeseen circumstances or delivery issues, we will work with you to resolve the situation appropriately.
Please note that the decision to provide a refund or alternative solution in these exceptional cases will be at the sole discretion of Wild Roots Gifting.
Contact Us:
If you have any questions or concerns regarding our cancellation and refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that your experience with Wild Roots Gifting is delightful and satisfactory. Your satisfaction is our priority, and we are always ready to help with any issues you may encounter.